Frequently Asked Questions
Everything you need to know about your Andrew shopping experience.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by destination, generally ranging from 7-14 business days.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return or exchange through our online portal using your order number and email address.
What payment methods do you accept?
Andrew accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
Are your materials sustainably sourced?
At Andrew, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with certified fair-trade factories.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.